Na Lima Mana regrets that there are no refunds.
It is important that you are completely satisfied with your product.
Please contact us at email@example.com with your order number if you have a question or concern about the condition your product was received in. I make every effort to ensure it arrives safely; however, weather or unforeseen circumstances can cause natural products to melt, freeze or break. If this occurs, it would be helpful to receive a picture so I can make a claim and get a replacement product shipped as soon as possible.
Please do not send your purchase back without authorization via email.